Warranty
Bad Cat Amplifiers warrants to the original purchaser that this Bad Cat amplifier or cabinet, if used under normal operating conditions, as determined at Bad Cat’s sole discretion, will be free of defects in parts and workmanship for a period of five (5) years. Speakers used within your Bad Cat product are warranted for three (3) years, while all other parts and accessories are warranted for two (2) years. Vacuum tubes used within your Bad Cat product are warranted for six (6) months. This limited warranty applies only to the original retail purchaser when purchased from an authorized Bad Cat dealer and is subject to all other limitations set forth herein. Warranties are non-transferable. Registration and proof of purchase is required for Manufacturer’s Warranty coverage.
All warranty periods are effective from the original date of retail purchase so long as the original owner can provide the authorized warranty service provider with the original sales receipt showing date of retail purchase, model, and dealer name and address.
All warranty claims are subject to inspection by Bad Cat Amplifiers or their local authorized Bad Cat service center. Products determined to be defective by Bad Cat Amplifiers will be repaired or, at Bad Cat’s sole discretion, replaced by another similar unit without charge to the owner. All transportation and insurance costs associated with warranty service and repairs are the responsibility of the purchaser.
Most tube amplifier problems are caused by tube failure and can usually be resolved simply by replacing the faulty tube(s) for which the owner is responsible. Replacement of tubes outside their own warranty period is considered routine maintenance and is also the owner’s responsibility. Abuse, misuse or failure to properly maintain your Bad Cat amplifier or cabinet may, at Bad Cat’s discretion, invalidate this warranty.
The authorized Bad Cat dealer from whom you purchased your Bad Cat product should always be the first point of contact. In some cases, they may also be an authorized service center, or trained to troubleshoot and help you resolve basic issues, and/or determine if more in-depth warranty service may be required by an authorized Bad Cat service center.
In those rare cases when self-help resources and/or connecting with your Bad Cat dealer does not resolve the problem, your dealer can arrange service or repair through an authorized Bad Cat service center, or with Bad Cat directly in the United States.
Return Policy
Purchases through Bad Cat Dealer
Refunds and exchanges may be accepted at the sole discretion of the dealer for purchases made online or in-store. Items purchased from authorized Bad Cat Dealers cannot and should not be returned directly to Bad Cat Amps. Please contact the dealer where you purchased your Bad Cat product to inquiry about a return or exchange.
Purchases through Bad Cat Amps (www.badcatamps.com)
Refunds and exchanges may be accepted at the sole discretion of Bad Cat for purchases made through www.badcatamps.com. Any refund or exchange may be subject to a 20 % restocking fee. Customers requesting refunds or exchanges must pay all costs of shipment to, and from, Bad Cat.
Custom products are non-returnable including custom orders on colors and fabrics. When returning merchandise to the factory, you must call or fill out the form below for a return authorization number (RMA). Any items arriving without a proper RMA number will be rejected at customer's expense. Please email support@badcatamps.com to initiate a return.
Bad Cat Warranty Registration
Every Bad Cat amp is backed by a 5 year non-transferable warranty. Registration and proof of purchase is required for Manufacturer’s Warranty coverage. To register your product, please fill out the form below:
Note: Bad Cat Amps may update its warranty from time to time. When we change the warranty in a material way a notice will be posted on our website along with the updated warranty.
Repairs & Filing a Warranty Claim
USA AND CANADA
Upon receiving your RMA request, a Bad Cat product specialist will contact you to review the issue, provide further instructions and discuss any potential costs you may incur. Bad Cat will make every effort to complete the repair as quickly as possible in the order it was received. If you require priority rush service, extra charges may apply. Bad Cat cannot accept responsibility for products shipped to us that become damaged in shipping due to poor packaging. Please save your original packaging material and inspect it thoroughly before re-use. To arrange for service, please contact US and Canada customer service online at support@badcatamps.com or our US and Canada customer service department at the number listed below.
United States and Canada customer service
Monday – Friday, 9 AM to 5 PM Pacific Standard Time
Phone: 714-630-0101
INTERNATIONAL
For international countries, all warranty repair or replacement of this product must be pre-approved and directed by Bad Cat international customer service. Independent authorized Bad Cat service centers or and/dealers are NOT authorized to provide warranty service on this product unless otherwise pre-approved by Bad Cat international customer service. To arrange for service, please contact international customer service online at support@badcatamps.com.
International customer service
Monday – Friday, 9 AM to 5 PM Central Europe Time